Property Management FAQ’s

So you have some questions. We’d be worried if you didn’t. Our free information packet will answer lots of them, but here are some of the more common ones we hear. If your question isn’t on the list, feel free to call, or email or chat with us and we will get back to you within 12 hours.

Q: How much can you rent my house for?
A: We do a market comparison taking into consideration upgrades, location, size, age, etc. to get the most out of your property for you.

Q: How much do you charge?
A: $75 for one unit, $65 for 2 or more. Check out how we compare to our competitors:

Q: Do you have your own properties?
A: Yes, we have homes that we own and rent out. We’ve been there. We understand. We can help.

Q: How long does it take to get a renter for my house?
A: Our goal is to fill vacancies as quickly as possible. We post your unit on 20+ different websites. Our average days vacant is right around 2 weeks. That also depends on how much you want to get in rent. We will do a market comparison for you to get the highest rent possible, and still fill your vacancy quickly.

Q: Do you screen prospective tenants?
A: Yes. We employ the most up to date methods to verify their identity, rental history, employment history, and run a complete background check.

Q: What happens if something breaks in my house, like the water heater, or faucet?
A: We have a network of bonded and insured plumbers, painters, electricians, handymen, etc. We shop around for the best quality of work for the best price. For some smaller jobs, we will do the work ourselves. We don’t take any percentage of the work done, you simply get charged for parts and labor.

Q: What if i don’t trust the tenant to keep my lawn green and nice?
A: We will monitor the watering of the lawn, and hire someone to mow it weekly for you. Again, there is no extra fee for us to do this, you simply pay for the lawn care.

Q: How do you pay me?
A: We collect the rent from the tenant, usually via an automatic monthly withdrawal. We take our commission out of that, and give you the rest. On the 15th of every month, we can direct deposit it into your account, or we can send you a check in the mail. We’ll taylor it to you.

Q: How do you monitor my home to make sure it’s being taken care of?
A: We can do a drive by of your home as often as you want us to, but generally speaking we do a drive by inspection once a quarter, and we do move in and move out video inspections so you can see for yourself.

Q: What if the tenant doesn’t pay, or pays late?
A: We strictly enforce our lease terms. If a tenant pays late, they are charged a fee. If they don’t pay, then we start the eviction process, so you don’t have to.

Q: What if the tenant wants a refund of their app fee?
A: Application fees are collected to pay for background checks and credit checks.  Once we have run those checks we cannot refund any application fees.